Privacy Policy (English)

Shama Arabia for AI, Automation & Integration is committed to protecting user privacy. Data received through our channels (including Instagram) is used solely to provide and improve our services. We do not sell user data to third parties.

Data We May Process

• Message content, account name, and public identifier tied to the communication channel.
• Basic technical data (timestamps, IP address, client/agent type).

Purpose & Legal Basis

Smart replies, customer support, and service quality improvements, processed under our legitimate interest to operate the service, or based on your consent where required.

Sharing & Retention

Data is not shared with third parties except vetted processors bound by confidentiality (e.g., hosting and AI processing) and only as necessary. We retain data as needed to provide the service and comply with legal obligations.

Your Rights

You may request access, correction, or deletion via smart@shama.sa.

Data Deletion

To request deletion of your data related to Instagram or other channels, email smart@shama.sa with subject “Data Deletion Request” and include your account identifier. We will process requests within 30 days unless legal obligations require otherwise.